Help center

Frequently asked questions

Find answers about selecting, mounting and caring for 3M™ privacy filters.

01

Is a privacy filter glued to the screen?

No. It is a thin optical polymer sheet, not a film glued across the display. Depending on the model, it uses 3M™ COMPLY™ strips, bezel guides or a magnetic attachment.
02

How do I select the right filter size?

Use the exact device model and dimensions of the active display area without the bezel. Check width, height, diagonal and aspect ratio, then use our selector.
03

Are filters available for tablets, iPads and Surface devices?

Yes. The range includes selected Apple® iPad, Microsoft Surface and other tablets. For touch devices, always confirm compatibility with the exact generation.
04

Are privacy filters durable?

Yes. They are designed for repeated daily use and help protect the display against minor scratches. Durability depends on correct mounting, storage and cleaning.
05

How should I clean a privacy filter?

Use a clean microfiber cloth with water or a screen-safe cleaner. Avoid paper towels, abrasives and aggressive chemicals.
06

Is a filter available for every laptop or monitor?

The range covers most popular sizes and many devices, but compatibility with every model cannot be guaranteed. If yours is not listed, select by screen dimensions or contact us.
07

How long do processing and delivery take?

Current availability and estimated dispatch time are shown on the product page. See the Delivery page for details.
08

Which payment methods are available?

Available payment methods depend on the order type. See the Payment methods page for the current list.
09

How do I return a product?

Consumers may withdraw from the agreement under applicable rules, generally within 14 days. See the Right of withdrawal page for instructions.
10

What if a product is damaged or incorrect?

Contact us with your order number and a description of the issue. See the Complaints and warranty page for details.
11

What if I ordered the wrong size?

Do not mount the filter and contact us as soon as possible. We will check return or exchange options and help select the correct size.
12

Where can I check my order status?

After signing in, open My orders. You can also contact us and provide your order number.
Open the filter selector

Could not find an answer?

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